Shipping

Our warehouse is based in Toronto.

We ship to the address within the Canada and the United States where the post service is available.

Free shipping :

Canada: Orders over $99 CAD before Tax.

U.S : Orders over $119 CAD before Tax.

Flat Shipping Fee :

Ontario: Fee : $10 + Ontario H.S.T (13%)

Others: $15 + Ontario H.S.T (13%)

We will process your order within 1 business day. 

After we ship: 

Canada: 3 - 14 business days

United States: 5 - 14 business days

Depends on where you are. 

You will find the link of the shippng policy when you click the drop-down menu of the FAQ

Or your can find the full shipping policy link at the buttom of the website page.

Product

All sale is final sale. Since our products is perishable goods and for the hygiene reasons. We do not accept exchange and return if it is not the quality issue of the product.

(The quality issue means the quality of the product itself, the package damaged by the transportation doesn't count). 

Please contact us within 14 calendar days if your realize your product has quality issue, once your return is approved, we will refund to you immediately. 

We will show the best before date on the product page if the product is going to expire within 1 month.

We will give a discounted price if the product is going to expire, but please kindly consider your purchase since shipping takes time and all sale is final sale.

Due to the large volume of our inventory and products, we couldn't provide the allgery ingredients information of all products. Please kindly consider your purchase since all sale is the final sale.  

Other

You can contact us through our contact page! We will be happy to assist you.

WeChat / WhatsApp

Account: konveni

General inquries

konvenigomart@gmail.com