(1) After the order is placed, we will contact you shortly through Phone # (either texting or calling) to confirm the availability (availability would be a range, for example, 5 pm-7 pm). Once delivery time is confirmed, our driver will deliver your package to your doorstep and contact you through the phone #. 

(2) After the departure, we will send you a text reminder that we are on the way to deliver your package. 
(3) If no one receive the phone call or pick up the local delivery  [Max waiting time : 5 minutes], the driver will leave and not leaving the package at your doorstep without your consent. And the customer has to pay extra $5 for second-attempt delivery.
(4) If no one receive the phone call or pick up the local delivery  [Max waiting time : 5 minutes], but the customer agree us in advance to leave the package at the doorstep or the front desk, the driver will leave the package there and not responsible for any losses.


Local delivery service available area and fees: 

Downtown Toronto, Mississauga, Etobicoke

North York, Markham, Scarborough. 

Free local delivery : orders over $50 CAD before Tax. 

Flat local delivery Fee : $5 + H.S.T 13%


If there is any delivery problem caused by the following reasons, Konveni Go Mart Inc. will not take any responsibilities.

(1) The customer provides an inaccurate shipping address or customer name, and our driver deliver and drop-off the pacakage at that wrong address. 

(2) The customer hasn't registered his/here name at property front desk (Typically in Condo). This may cause failure of either driver drop-off or customer pick-up.

(3) The customer name and the shipping address is accurate,

  • But the package may be stolen by some people.
  • Please kindly assess the safety of your neighbor, since we do not responsible for the stolen package.