物流政策

Processing time: We usually need 1 - 2 business days to process the order. 

Shipping methods:   Canada Post/UPS with tracking number, no insurance and no signature required. 

Estimated Shipping delivery: 1 - 5 business days [depends on the area], the tracking number will be assigned to the customer after the packaged fulfilled, please use the post office official website to check the updates. 

 

 

Reasonable delivery methods(including but not limited to): 

(1) The postman may direct leave the package at the doorstep of your house or your unit.

(2) The postman may leave the pick-up notice at your house or your notice.

(3) The postman may leave the package at your community mailbox.

(4) The postman may leave the package at your building reception office. 

 

 

If there is any delivery problem caused by the following reasons, Konveni Go Mart Inc. will not take any responsibilities.

(1) The customer provides an inaccurate shipping address, customer name or the customer has not registered his/her name in the building (typically happens in the condo building). The package will return to our warehouse, the customer needs to pay the inbound and outbound shipping fee again if the customer wants the package ship again, please double check your shipping address. 

(2) The shipping address is accurate, but the customer didn't pick-up the package at their local post office on time. Typically if no one picks up the package 3 weeks after the delivery notice, the item will ship back to our warehouse, the customer needs to pay the inbound and outbound shipping fee again if the customer wants the package ship again, please kindly know this.

(3) The tracking number says the package has been delivered, but the customer says he/she didn't receive it. In this case, please contact us within 7 business days we can help you to contact the post office to see what's going on.